Free delivery across Kenya

Shipping & Privacy Policy

We want our customers to understand how we process orders and possibly the time it takes for us to delivery our amazing products.

For Nairobi residents, we ship and deliver the very same day an order is made and confirmed by our customer service team.

Make sure to make your order in due time for you to receive your skin care products on the same day.

For all the orders coming out of Nairobi, we ship products the following day once an order is placed. Cash on delivery (COD) only works for Nairobi CBD deliveries. 

All the orders from other parts require payment through our official Paybill so that fast delivery arrangement is made on time by our support team and logistics partners.

For any questions and inquiries about an order placed out of Nairobi, please contact us on WhatsApp for clarity on delivery times.

PRIVACY POLICY

All our customer data is fully secured in our platform. This ensures that we delivery maximum value for our customers.

When you purchase something from us, as part of the buying and selling process, we collect personal information you give us.

We also automatically receive your device Internet Protocol (IP) address in order to provide us with information that helps us give you the best experience as you make your order like your browser and operating system.

With your permission, we may send you emails about new products, exclusive discounts and gifts or any other relevant update.

CONSENT

When you provide us with personal information to complete a transaction, verify payment information, place an order, arrange for a delivery or return a purchase, we imply that you consent using information for that specific reason only.

This is a company policy implemented to ensure customer data is safe and only used with consent from each customer. 

If after opting in you change your mind, you may withdraw your consent for us to contact you or continued use of your information at anytime by contacting us at info@ladermique.co or mailing us at: MedCure Health Care, Kensia House, Muranga Road - Nairobi.

All our email subscribers are automatically entered to our events listings and announcements so that they can enjoy exclusive discounts and new product launches before other customers.

DISCLOSURE

We may disclose your personal information if we are only required by law to do so or if you violate our Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

By using this site, you represent that you are at least the age of majority in Kenya or that you are the age of majority in any of the 47 counties and you have given us your consent to allow any of your minor dependents to use this site.

QUESTIONS &CONTACT INFORMATION

For further inquiries on how La Dermique uses customer information to deliver a better and more personalized customer experience or if you would like to access, correct, amend or delete any personal information we have about you, register a compliant, please contact our Privacy Compliance Office through:

Email: info@ladermique.co or use our other contact points.